If we sent you the wrong size per your order, we will remake and ship the new pullout per your original measurements asap at our expense....and you keep our mistake.
If you ordered the wrong width or depth, the pullout cannot be resold since these are custom made to your cabinets. Consequently, we cannot accept returns or provide refunds for errors in ordering.
However, we will provide a 30% discount on the repurchase of the correct size pullout. Standard shipping is at your expense.
Pullouts are very helpful in any cabinet ...even if the pullout is somewhat smaller than optimal size for that opening. Often, you can find another cabinet opening where the mistaken pullout will fit.
If you cannot find an alternative location within your cabinets, that pullout will always be appreciated by a friend, relative, elderly neighbor, etc.
To arrange for a remake, please click on the button below and provide the order details and why it does not fit, etc. We will get back to you asap on its resolution.
If you have ANY DOUBTS OR QUESTIONS about measuring, ordering or installing, please call and we will be happy to clarify any uncertainty.