More FAQs ... and answers
If we sent you the wrong size per your order, we will remake and ship the new pullout per your original measurements asap at our expense....and you keep our mistake.
If you ordered the wrong width or depth, the pullout cannot be resold since these are custom made to your cabinets. Consequently, we cannot accept returns or provide refunds for errors in ordering.
However, we will provide a 30% discount on the repurchase of the correct size pullout. Standard shipping is at your expense.
Pullouts are very helpful in any cabinet ...even if the pullout is somewhat smaller than optimal size for that opening. Often, you can find another cabinet opening where the mistaken pullout will fit.
If you cannot find an alternative location within your cabinets, that pullout will always be appreciated by a friend, relative, elderly neighbor, etc.
To arrange for a remake, please click on the button below and provide the order details and why it does not fit, etc. We will get back to you asap on its resolution.
If you have ANY DOUBTS OR QUESTIONS about measuring, ordering or installing, please call and we will be happy to clarify any uncertainty.
Why do you not use "soft Close" slides?
Soft close slides are a great feature for cabinet drawers.
But, they were not designed to be used for pullout shelves.
Unlike cabinet drawers, the pullout is always behind a cabinet door that needs to be closed...only after the pullout has completely returned into the cabinet.
If a pullout is made with soft close slides, it takes a few seconds for the pullout to fully retract. Inevitably, the cabinet door will be shut by someone before the pullout has fully returned...thereby scratching the inside of the cabinet door and possibly damaging the corner of the pullout.
Also, "soft close" slides could also be called "hard open" slides...as they require a much firmer "pull" on the pullout to get started than our roller bearing slides require. This need for an extra strong pull can be a bit of a problem for homeowners with arthritis or other issues.
And lastly, the soft close mechanism is more likely to fail than our heavy duty roller-bearing slides. Some use a liquid-filled piston that can leak. We couldn't offer our Unconditional 5 Year Warranty if we used soft close slides.